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Covid-19 Announcement 31.3.20

It is with very deep regret that from Sunday, 22nd March, 2020, and in positive support of our Government and our country, we have to announce that, with the health and safety of everyone in mind, we will be closing our hotels, spa, and restaurants until May, 2020.

Those of you who already know us will appreciate that we do this with great sadness and a heavy heart. It is an extremely difficult decision to have made and one never contemplated in all our many years of welcoming you, our guests and visitors, to Carbis Bay.

With your future help and encouragement, so meaningful to us as always, we will come through this time of uncertainty and still be here, “on the beach”, to host and share with you your holidays, celebrations and memorable times in your lives.

Our team will help with anything and everything they can. Please take a look at our further information below and feel free to contact us at any time.

We will retain and continue to work with our team of staff in coordinating our approach and we look forward to seeing you later in the Spring.

Our beautiful Carbis Bay and all that we offer is waiting for you.

We send you our smiles and our very best wishes.

Stephen and José Baker
Carbis Bay Hotel & Estate

Covid-19 – Current and Advance Bookings - Update 29.03.20

For existing bookings for stays during the period from 24th March, 2020 to 1st May, 2020, please call us on 01736 795651 to discuss your reservation.
You have the option to re-book or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability.

For existing bookings for stays after 1st May, 2020, we are currently flexible with your holiday plans.
Subject to Government restrictions regarding Covid-19, your reservation will be honoured on the booked date. However, should you wish to postpone, please call us on 01736 795651 to discuss options.

For all new bookings made after 1st April, 2020 for stays from 1st May, 2020, should we be unable to fulfil your booking due to Government restrictions regarding Covid-19, you have the option to postpone or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability, or to receive a full refund.

Note: Excludes third party bookings.

FAQ

Is everything closed?
Our 3 hotels, Carbis Bay Hotel, the Gannet Inn, the Atlantic Bay Hotel are fully closed, as are our self-catering properties and lodges; also our C Bay Spa and restaurants.

Are the closure dates fixed?
No, they are liable to change depending on how the situation develops.
Please keep looking at our website and social media for up-to-date information.
Sign up to our newsletter via our website www.carbisbayhotel.co.uk and follow our social media pages to receive the latest information.

Can I call you to discuss my booking?
Yes. Our Reservations Team will be available between 9 am and 5 pm daily.
Please call 01736 795311 for queries at Carbis Bay Hotel, Gannet Inn and Atlantic Bay Hotel.

Please bear with us due to the high volume of calls.
If you would prefer to email reservations@carbisbayhotel.co.uk please do so.
Live Chat is also on our website – www.carbisbayhotel.co.uk

What can I do about an existing booking, either during the closed period or if I want to change dates for a booking in the next few months?
Discuss it with us as soon as possible.

If you made the booking directly with us, we will look at it with you and see if there are alternative future dates to which we can move it.

If you made the booking with a third party, we will do our best to rearrange it for another date.

Can I make a new booking for, say, later this year or next year?
We would love you to make as many future bookings as you wish and actually recommend this as it is forecast that UK demand and for Cornwall especially, will be very high once restrictions can be relaxed.

I have a wedding or event booked during the closed period or shortly thereafter. What will happen?
If we have not already spoken to you, the first thing to do is to please call us as soon as you can and our dedicated Events Team on 01736 795311 will talk everything through with you and what the best option might be. They can look at alternative dates and moving everything forward. We totally understand your concerns and will do everything we can to help you.

I have spa treatments or a spa day booked during the closed period. What happens to my booking?
If we have not already spoken to you, please call C Bay Spa as soon as possible to discuss options.
C Bay Spa: - 01736 795311

I have a reservation at one of your restaurants when you are closed. What should I do?
For all restaurants please call 01736 795311

Can I still go on the beach?
Yes, the beach will remain open throughout this period and we encourage visitors to follow strict Government guidelines regarding social distancing or any measures.

What are our Terms and Conditions?
You can find these on our websites
www.carbisbayhotel.co.uk
www.gannetstives.co.uk
During these times, it may be necessary that we are flexible, depending on circumstance.
Please don’t forget, we are here for you, our Carbis Bay friends and guests